SunTrust Bank at 1700 Rosemont Avenue in Frederick, Maryland

Customer Reviews about SunTrust Bank

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  By far the worst suntrust branch in the area. They treat blacks and other minorities in a condescending manner. They hardly answer the phone and use caller ID to determine who's call to answer. My husband dropped off documents to patti but the following day Noone could locate them. After searching for 30 minutes then my husban mentioned that he left the documents with a white lady but couldn't recall her name. This is when patti decided to speak up and said " I dropped them on the table there". Really is this how suntrust handles confidential information? I followed up with them this morning but was immediately placed on hold, Roslin placed me on hold for 2 minutes then disconnected the call. I called back again assuming she disconected the call by accident but ofcourse noone answered my call which means that it was done intentionally. I later received a return call from Michelle 6 hours later but when I told her that she made changes to my account without my knowledge or consent I was placed on hold for 25 minutes. Then the call was forwarded to the central line and disconnected again. The lines are forever long at this location, noone moves with a sense of urgency. I plan to move my business to another institution where the employees understand that blacks and minorities are now educated and working class professionals. Treat everyone equally and with the same respect you would like as a customer!!!
  September 09, 2017

  by Cute& Handsome
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  I do not normally write online reviews and i have been a long time SunTrust customer and i have continually watched the customer service get worse and I am now looking to switch to a local more regional bank.
  May 07, 2017

  by Connor Floros

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About SunTrust Bank in Frederick